5 little things I have done to lose the scrum team’s trust

 

1. Turned responsibility back solely on the individual reporting the impediment.
2. Tell them that it’s ‘just the way things work’ at this company or otherwise keep status quo
3. Lose track of open impediments. Fall through the cracks.
4. Assign someone different work when they’re impeded
5. Embarrass them for silly questions or use “but” language in front of peers.

 

Things we can do to get people to report all impediments

1. Take every single impediment seriously
2. be genuinely concerned and interested. Note your body language.
3. Write it down somewhere visible.
4. Make the solution to every impediment clearly visible to the whole team
5. Take personal responsibility to ‘facilitate’ a solution with ‘team accountability’
6. Thank them for reporting the issue